The NPDB - Self Query FAQs: Why can't I use online identity verification? (2024)

FAQs

The NPDB - Self Query FAQs: Why can't I use online identity verification? ›

Occasionally, issues like system errors, glitches, or internet connectivity problems may arise that cause your ID to fail verification.

Occasionally, issues like system errors, glitches, or internet connectivity problems may arise that cause your ID to fail verification.

Federal legislation restricts access to the NPDB to registered entities that meet certain criteria only. The general public does not have right of access to the NPDB or the reports stored in the system. The NPDB is used only for the NPDB's mission of protecting the public and providing quality health care.

You may upload an electronic copy of the notarized form by signing into your Self-Query order. Once a completed Self-Query request is received by the NPDB, it may take up to one business day to process.

The NPDB implemented a requirement to use multi-factor authentication, or MFA, to sign in to NPDB user accounts. To meet current cyber security standards, the NPDB will soon require all MFA accounts to be identity verified. Identity verification is a process to verify that a person is who he or she claims to be.

This could be due to typos, outdated information, or issues with your identification documents. 1. Check Your Application Details: Personal Information: Ensure that your name, ID number, and date of birth are exactly the same on your application and your ID document.

ID document used is not supported

All identity verification providers tell you what documents are acceptable to submit for verification. Make sure you check this before submitting your ID document to avoid rejection.

The general public does not have access to NPDB information and cannot view your report. However, registered health care organizations that meet federal requirements may query the NPDB to receive report information on health care professionals.

Hospitals are mandated by federal law to query the NPDB. Other health care entities (marked as "Optional") generally may query the NPDB, but are not required to by federal law. Practitioners may submit a Self-Query, but cannot report or query on other practitioners.

The Self-Query service searches to see if the information that you provided in the Self-Query order form matches information in reports previously submitted to the NPDB. The Self-Query response shows the results of that search.

How much does NPDB self-query cost? ›

A $3.00 fee is charged per digitally certified Self-Query.

There is no cost to register with the NPDB. There is no cost for reporting to the NPDB. However, there is a fee to query the NPDB, which is $2.50 per query.

Digitally certified Self-Queries are $3.00 per order and an additional $3.00 per requested mailed paper copy. We accept credit or debit card payments at the time of submission, but do not charge the card until the Self-Query results are available online.

Adverse clinical privileges actions should not be reported to the NPDB unless they adversely affect the practitioner's clinical privileges for a period longer than 30 days. Matters not related to the professional competence or professional conduct of a practitioner should not be reported to the NPDB.

Information reported to the NPDB is considered confidential and will not be disclosed except as specified in the NPDB statutes (Title IV, Section 1921, and Section 1128E) and implementing regulations (45 CFR Part 60).

If you weren't able to verify your identity using Self-Service, you will need to verify on a video call.

You'll take a photo of your accepted driver's license or state ID card and enter your personal information to verify your identity online. You may need to take a photo of yourself with a phone to verify your identity online. This is to check that you are the person on your ID.

Two-Factor Authentication

Often, for example, a user will receive an email or text message with a one-time code. By entering the code alongside their username and password, they can enter their account. This stops people from simply stealing your information – since they have to have your phone or email as well.

What Does Cannot Verify Server Identity Notification Mean? If you open your mail and are unable to access it due to the “Cannot Identify Server Identity” error, it means that the SSL Certificate on the mail server does not match the server settings on your iPhone.