About this role:
Wells Fargo is seeking a Senior Operations Processor.
In this role, you will:
The Senior Operations Processor will be responsible for resolving complex inquiries and complaints from internal and external customers upon escalation of the Junior level Team members; processing complex transactions on-line; performing extensive research to resolve the complex customer problems; providing guidance and assistance to less experienced team members either on the spot and/or via telephone; providing training on policies and procedures, new or enhanced services and/or procedural changes.
The Senior Operations Processor will perform a variety of operational tasks for complex processes or functions under limited supervision
The Senior Operations Processor will be responsible for any of the Primary Job Functions, namely: Late Return Claims, Work Assigning/Case Creation, LOIs, Trace Fraud Filter, ACH Returns, ACH Research, Legal Order Queries, Escalations/Complaints, Phone Enquiries, Perfect Receivables, GL, WSUD Requests, Contests, Returns/Fraud Filter Secondary Reviews
Research and respond to inquiries and investigations from internal and external customers in a timely manner
Prepare and maintain a record of all inquiries and investigations
Investigate and research more complex data and problems by gathering and analyzing appropriate information
Partner with appropriate resources to seek out solutions to problems
Research and resolve problems within established department timeframes
Perform duties and assignments within established timeframes, ensuring proper follow-up and completion
Communicate resolution to the appropriate party in a timely manner
Takes incoming customer calls
Also, the Senior Operations Processor may perform verifier function and review data and report trends to management, and project work.
Required Qualifications:
- 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
• Bachelor's degree holder, preferable business course
• >4 years experience in banking operations (Commercial Banking or CIB)
• Experience in ACH / Payment processing. Knowledge in any of the following: Funds Transfer, SWIFT, Federal Reserve Wire Transfer Payments, Foreign Exchange Payments a must
• Excellent verbal, written, and interpersonal communication
• Ability to research problems, analyze data, escalate, or recommend potential solutions
• Ability to coordinate completion of multiple tasks and meet established service level agreements
• Ability to take initiative and work independently with minimal supervision in a fast-paced and results-driven environment
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Good PC skills with the aptitude to learn new systems quickly
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Strong data entry and attention to detail skills
• Ability to interact with all levels of an organization Solid problem solving skills
• Ability to perform repetitious tasks
• Ability to effectively listen and elicit information
• Ability to handle incoming customer calls
• Able to perform shift work (Night Shifts with login post 6:30 pm IST) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve
• In scope - 10 day Required Absence Policy due to Sensitive Position
@RWF23
Posting End Date:
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visitDisability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
