Operations Processor at Wells Fargo | The Muse (2024)

• Perform moderately complex operations duties in support of either a service center or department environment
• Require considerable knowledge of company personnel policies and practices
• Collect data and prepare related operational reports
• Prepare input forms for automated data processing system
• Utilize the company's internal operations to perform duties
• Coordinate projects
• Furnish information to authorized persons
• Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation
• The team member will perform a variety of wire transfer operational tasks for complex processes or functions under limited supervision. The team member will be responsible for processing of inbound and outbound payment messages.
• Duties may include: receiving, repairing, and verifying transactions; contacting appropriate resources as needed and following established policies, procedures, and regulatory requirements.
• Payment processing types ranges from simple to moderately complex / exception processing related to amendments, cancellations, reversing accounting entries.
• When more complex payments are received, this will be referred to the more senior team member as per the guidelines and escalation procedures of the business.

Required Qualifications:

• 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Bachelor's degree holder, preferable business course
• >2 years experience in banking operations (Commercial Banking or CIB)
• Experience in payment processing. Knowledge in any of the following: International Funds Transfer, SWIFT, Federal Reserve Wire Transfer Payments, Foreign Exchange Payments a must
• Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage
• Good in both verbal and written communication skills
• Good investigation and problem solving skills
• Organizational and detail oriented skills
• Sound risk management mindset and good understanding of compliance - AML/OFAC
• Ability to handle high volume and short SLA or turn around time
• Ability to work in changing and fast paced work environment
• Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task
• Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.