Moneygram Cash Transfers | Post Office® (2024)

FAQs

Why would MoneyGram reject a transaction? ›

The most common reasons for being denied funds are: The transaction has not yet been processed. Visit the Track & Receive tool to find out the status of a transfer. You did not have sufficient identification.

For most countries, you can send up to $10,000.00 per online transfer, and up to $10,000.00 every 30 calendar days. If necessary, you may send additional funds from a Walmart powered by MoneyGram agent location.

Money is typically ready for cash pickup within minutes after the transfer has been sent successfully, regardless of the payment method used, subject to operating hours, the destination country, availability, local laws/regulations and compliance requirements.

You will need your recipient's full legal name and bank account information. Or, in eligible countries, you can give us your receiver's mobile phone number, and they'll receive a text asking them to enter their own account information. Review & send!

If your transaction was declined, most banks will still hold the charge as “pending.” Most pending charges disappear in around 5 days or less, though some institutions ask cardholders to allow up to 7 days to process charges.

Declined (Card declined by issuer - contact card issuer to determine reason.) This usually happens due to one of these reasons: The customer's credit card issuing bank did not approve the transaction. This could be due to insufficient funds, frozen account status, invalid credit card number or expiration date, etc.

How much money can I send online? For most countries, you can send up to $10,000.00 per online transfer, and up to $10,000.00 every 30 calendar days.

If you're sending money online with MoneyGram, there are transfer limits to be aware of. For most countries, you can send up to £7,600 per online transfer, and up to £7,600 every 30 calendar days.

The fee for a transfer with MoneyGram varies depending on the amount you want to transfer. MoneyGram charges a flat $5 fee to send amounts between $1 to $49 and a flat rate of $11.50 on amounts between $50 and $499. The fee on amounts of $500 and above is 2%. There is also a maximum amount of $10,000 per transfer.

MoneyGram never recommends sending money to a stranger. Any monies received by a stranger cannot be recovered and, unfortunately, you will not get your money refunded back to you. MoneyGram is very safe when sending to someone you know and trust.

Does MoneyGram go straight to bank account? ›

MoneyGram allows you to send money directly to a bank account or mobile wallet in select countries. To find out if you can send money to your receiver's bank account or mobile wallet, start sending money or estimate fees from the home page, and select “Account Deposit” as your receive option.

How do I unlock my MoneyGram profile? If your profile has been locked, call Walmart powered by MoneyGram Customer Service at 1-800-922-7146.

Timing of funds availability in your receiver's account varies depending on destination country and is subject to banking hours and systems availability, good funds availability, approval by MoneyGram's verification systems and local laws and regulations; banking business hours typically exclude weekends/holidays.

You must verify the consumer's identity by viewing a valid government issued photo identification that contains the person's name and address, such as a valid (non-expired) driver's license or other government-issued ID card.

You can find out if your money order has been cashed online by clicking Money Order Status or by calling our automated line at 1-800-542-3590. You will need to enter your money order number and the exact dollar amount of your money order.

If you cancel within 30 minutes of payment, you will be issued a full refund. For cancellations made after 30 minutes and up to 180 days, you will be issued a refund for the send amount only, excluding fees.

You can contact them via phone at 800-513-5175 (US customer support line) or through email at digitalsupport@moneygram.com [1]. Provide Required Information: MoneyGram may have blocked the transaction due to security measures or verification requirements.

To get a refund, you'll need to cancel your transfer. There are two ways to cancel a transfer: If you sent money online or in our app, log in to your MoneyGram online profile and look for the transfer in your Transaction History. You can cancel it on the Transaction Details page.

If you cancel within 30 minutes of payment, you will be issued a full refund. For cancellations made after 30 minutes and up to 180 days, you will be issued a refund for the send amount only, excluding fees.