Table of Contents
View a subscription
Block a subscription
What is a subscription payment, is it different from a Direct Debit or a standing order?
Subscription payments, sometimes known as continuous payment authoritiesor recurring payments, are repeat payments made to a merchant. These payments are made using your card details, such as your card number, rather than your bank account details. They are often used by TV and music streaming services and short term loans.
A Direct Debit gives a merchant the permission to take a payment from your account on a set date using your account details, including your account number and sort code.
A standing order is a repeat payment instruction you can set up from your bank account. These are often used for repeat payments of the same amount, such as rent payments.
View a subscription
You can view your active subscription payments which are taken from your UK debit card by going to your mobile banking app current account details page:
- Log on to the app.
- Go to your account details page.
- Select ‘Manage Bills’.
- Scroll down to Subscriptions section, more information can be found by tapping on the subscription.
Block a subscription
You can block your active subscription payment with Mobile Banking:
- Log on to the app.
- Go to your account details page.
- Select ‘Manage Bills’.
- Tap on the subscription and click ‘Manage subscription’.
- Follow the on-screen instructions.
Block a subscription over the phone
You can also call us on 03457 404 404 between 08:00 and 22:00 every day (except for Christmas Day, Boxing Day and New Year’s Day) and we’ll be happy to help.
Important Information
Blocks last up to 13 months. If the merchant attempts payment after this time, you may be charged.
Putting a block on a subscription doesn’t cancel any agreement or contract you have with a merchant.
