Helping Our Customers Weather the Storm |Capital One (2024)

FAQs

Who is 1 888 464 0727? ›

If the transaction is still pending, and you suspect that someone has access to your account or debit details - please call us immediately at 1-888-464-0727. To correct a problem with a transaction from a merchant that you recognize or have done business with, you may file a dispute.

If you receive a suspicious text message that claims to be from Capital One, do not reply to the message or click on any links within the message. Instead take a screenshot of the message and send the screenshot to abuse@capitalone.com. Be sure to include the sending phone number and the content of the message.

In general, a loan extension will allow you to skip a certain number of immediate payments—which, while not set in stone, is typically just one—and add them onto the back of the loan.

For all complaints

Sign in to your account to submit a complaint online. Go to Help then look for Complaints within the Your Account category. We'll get in touch, so you know we've got your complaint. We'll try to resolve your complaint as soon as possible.

Capital One "Customer Protection" direct line: 866-464-7761 or visit their website. Chime customer support: (844) 244-6363.

800-239-7054 is the Capital One fraud number, but the number may have been spoofed, If the call was from Capital One, I want nothing to do with them. Wait...so the VM was from 800-239-7054, which might have been spoofed (i.e. the scammer's real number isn't that).

Scammers pose as a legitimate company (like Capital One) or a utility company and request personal information or a payment transfer in order to make things "right" on your account. They might also use a fake caller ID that could show up as a legit company's number and/ or request remote access to your device.

Spotted a scam or worried you've been compromised? 1. Contact us at 1-800-227-4825. If you are outside the U.S., call us collect at: 1-804-934-2001.

Capital One was named best big bank and best bank for ATM access as part of the 2024 Bankrate Awards, which recognizes the best financial products available to consumers.

If you experience certain hardships—sometimes defined as involuntary unemployment or disability—you can activate the program which then allows you to stop making payments for a period of time. Credit card protection insurance may also cancel a balance owed if a cardmember dies.

Does Capital One have a hardship program? ›

We have a range of policies and programs to accommodate customer hardships.

If you become delinquent or late on the payment by more than 30 days, or if you don't have adequate insurance, the lender has the right to retrieve or repossess their property (your car).

Four plaintiffs said Capital One sought to maximize profit by charging "fictional" rates when it converted foreign currency transactions into dollars. They said the McLean, Virginia-based bank ignored rules set by card processors Visa (V.N) , opens new tab and Mastercard (MA.

Fitch Affirms Capital One at 'A-'/'F1'; Outlook Stable. Fitch Ratings - New York - 21 Feb 2024: Fitch Ratings has affirmed Capital One Financial Corporation's (COF) Long- and Short-Term Issuer Default Ratings (IDRs) at 'A-' and 'F1', respectively, and has affirmed the bank's Viability Rating (VR) at 'a-'.

But Walmart eventually soured on Capital One. In 2023, Walmart sued the McLean, Virginia-based company, saying it wanted to terminate the agreement because Capital One was taking too long to process payments and mail replacement cards. A federal judge ruled in Walmart's favor in March.

Any money you send to a phone scammer is likely unrecoverable. You could be harrassed by robocalls. Answering an 888 number lets scammers know your number is active, so they usually then start targeting you with even more phone scams and robocalls. Scammers could gain access to your online accounts.

One way to check if a number is potentially a scam is to use a reverse phone number lookup service. These websites and apps allow you to enter a number and see public information associated with it, such as the registered name, location, and carrier.

Most cell phone carriers offer a free mobile app that provides additional spam-blocking protection. If an incoming caller's phone number is found in a database of known scam numbers, the caller ID name will show a label like “Spam Likely” or “Potential Spam.”