Here’s everything you need to know and how Card Lock can keep your money safe.
Ever had a fun night on the town and found your card is no longer in your pocket? Did it fall out of your pocket at the movies? Or maybe at the restaurant? We all know that the feeling of alarm when you try to mentally retrace your steps. All while hoping no fraudster finds your card first. The good news is now you can lock your card! Here is everything you need to know about this card security feature and how Card Lock can keep your money safe.
Card Lock Feature
Card Lock is a security feature allowing you to block new authorizations on your debit and/or credit card. If you've temporarily misplaced your card, locking can prevent criminals from using it without reporting it as lost or stolen. Once you find your card, you can unlock it and use it normally.
Card Lock Works like This
If you lock your card, all new transactions will be rejected. If you try to use the locked card, we will send you (the cardholder) a notification. We will contact you via push notification, SMS message or email and will inform you that the card has been rejected because it has the "locked" status. Your card will remain locked until you decide to unlock it. You can also block your card as many times as you need.
Want to see which cards are locked? Manage which cards are locked when you log into Online Banking or the Mobile Banking App.
Here are Transactions Allowed While Locked
All recurring or automatic debits that the merchant has set up correctly will continue to process as usual. When a merchant sets up an automatic payment, part of their process adds an indicator that shows that the transaction is repeating. For example, subscriptions, streaming services, memberships, or automated bill payments will continue to be processed.
Here are a few examples of recurring, automatic bill payments:
• Cell phone bill
• Utility bill
• Cable or streaming service bill
• Gym membership
• Subscription boxes for food, clothing, beauty, and pet supplies
• Magazine subscriptions
The merchant will need to set up any recurring charges correctly, otherwise Card Lock will block the transaction. You probably don't need to take any action - setting up a recurring transaction is something the merchant indicates on their side.
Here’s When you Should use Card Lock
If you've temporarily misplaced your card and are unable to find it, lock the card to prevent further purchases until you find it. Your card will be blocked from new authorizations until you choose to unlock it, so if you stop looking for the card, report it as Lost/Stolen and we will reissue you a new card.
The information provided in these articles is intended for informational purposes only. It is not to be construed as the opinion of Central Bancompany, Inc., and/or its subsidiaries and does not imply endorsem*nt or support of any of the mentioned information, products, services, or providers. All information presented is without any representation, guaranty, or warranty regarding the accuracy, relevance, or completeness of the information.
FAQs
Card Lock is a security feature allowing you to block new authorizations on your debit and/or credit card. If you've temporarily misplaced your card, locking can prevent criminals from using it without reporting it as lost or stolen. Once you find your card, you can unlock it and use it normally.
Can money still come in if I lock my card? ›
Direct deposit (ACH) credits are not typically linked to debit cards, so locking your debit card for spending would have no impact on your direct deposit, or any other deposit activity. There may be situations where you set up direct deposits to a card account that has no underlying checking account.
Does locking your card stop deposits? ›
Some activity will continue to be allowed such as debit transactions that you authorized before you locked your account, monthly maintenance fees, transactions crediting your account, ACH debit transactions that use your account and routing number (i.e. Direct Deposit), recurring bill payments, mobile check deposit, ...
Is it a good idea to lock your debit card? ›
If you misplace your card, locking can prevent criminals from using your card, until you need to report the card as Lost/Stolen.
What is the point of locking your card? ›
Many debit card accounts also feature a lock. The idea is that if you misplace a card, you can lock it, or essentially turn it off. That would prevent a thief from making fraudulent charges with a stolen card number. If you find the card, you can unlock it, or turn it back on — all without a call to your card issuer.
Can money still be deposited into a locked account? ›
Key Takeaways. You can still receive deposits into frozen bank accounts, but withdrawals and transfers are not permitted. Banks may freeze bank accounts if they suspect illegal activity such as money laundering, terrorist financing, or writing bad checks.
Can I still receive money if my card is blocked? ›
No, you can't make payments if your card is blocked, however you can still receive payments in your account if your account is still live.
Does locking your card stop purchases? ›
Locking a credit card prevents the card from being used to make most new purchases. Generally, your credit card company will continue to authorize any recurring charges you already approved, like subscription payments or automatic bill-pay.
What happens to pending payments if I lock my card? ›
If the transaction has already been authorized it will still clear, regardless of if you freeze or lock your card. Locking your card will only affect future transactions authorizing and posting. An FNBO personal banker can help you find the checking account and debit card that best meets your needs.
Does locking your cash card stop transactions? ›
If you lock your Cash App card, all new transactions will be declined. This includes in-store purchases, online purchases, and ATM withdrawals. However, recurring payments and pending transactions will still go through.
Temporarily blocking your Card prevents it from being used for new purchases. However, recurring bills, such as subscriptions or monthly bills, will post to your account as usual.
Does blocking transactions stop deposits? ›
Blocking All Transactions also will not block credits to your account, ATM deposits, ATM Now Card loads, ATM payments (including transfers from your deposit accounts to your credit accounts), ATM check cashing, ATM inquiries or ATM account mini statements.
Can I still transfer money if my card is blocked? ›
No, it is not possible to transfer money via your ATM/debit card if it is locked. However, you can still use your account details to transfer money via NEFT or RTGS. To unlock your card, you can consider taking the matter to the bank/card issuer's Customer Services or Credit Control Department.
Does locking your card stop direct deposit? ›
Locking your card will stop all withdrawals and debit transactions with your card. Deposits and any previously authorized transactions will not be blocked. Monthly fees will continue to apply to locked cards. You can unlock your card at any time.
Can I still use the ATM if my card is locked? ›
When you place a lock on your debit or ATM card via Online or Mobile Banking, it will prevent most types of card transactions from being processed until you take action to unlock your card. Any virtual cards linked to the locked card will also be locked.
Will locking my debit card stop automatic payments Bank of America? ›
If you want to lock or unlock a Bank of America debit card, log into your online account or use the Mobile Banking app. Locking your debit card will prevent new purchases, but recurring transactions and scheduled bill payments will still go through.
Can I still receive direct deposit if my cash card is locked? ›
Recurring Payments and Direct Deposits Are Not Affected: It's important to note that disabling your Cash App Card does not impact any recurring payments or direct deposits linked to your Cash App account. These will continue to process as usual.
Can I still receive a refund if my card is locked? ›
If the card is just temporarily locked, it will need to be unlocked first prior to the merchant attempting the refund, otherwise, it will be declined. If the refund is declined, please unlock your card and then have the merchant re-attempt the credit.
Can you still make payments on a locked card? ›
Locking a credit card prevents the card from being used to make most new purchases. Generally, your credit card company will continue to authorize any recurring charges you already approved, like subscription payments or automatic bill-pay.
