Ask Us (2024)

To stop a recurring or scheduled e-Transfer, you must delete it before 6:00 a.m. ET on the transfer date.

For Online Banking:

1. Sign on to Online Banking
2. From the main menu, click Interac e-Transfers
3. Click Status and Stop Transfer
4. Click Delete next to the e-Transfer you want to stop

You can also view information about your Interac e-Transfer on the Account Details page:

1. Select the account from which you're making the e-transfer
2. Click Manage Upcoming Transactions
3. Click Delete next to the e-Transfer you want to stop
4. Verify the transaction details, then click Confirm

For Mobile Banking:

1. Sign on to Mobile Banking
2. Tap the menu button in the top left corner
3. Tap Upcoming Transactions
4. Tap the upcoming e-Transfer you want to stop
5. Tap the Delete button at the bottom of the screen
6. Confirm the transaction you're trying to delete is correct, then tap Delete

Note: Deleting a recurring e-Transfer will delete all upcoming e-Transfers in the series.