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Learning Objectives:All organizations need to evolve and change to survive and grow. Within the conference theme, improving organizational cultural change is key. A true measure of sustaining is an organization’s continuous process improvement (CPI) initiatives and gaining a stream of new ideas. Developing an engaged cadre of problem-solving employees is vitally necessary to improving the organizational culture. When management says, "We have a problem" we want to see all employees raise their hands and say "Put me in Coach!" How does a world-class progressive organization achieve this necessary change to sustain their process improvement initiatives? What is the best method: Top Down or Bottom Up? The presenter will explore and discuss the pros and cons of both "Top Down" and "Bottom Up" process improvement idea generation, collection and evaluation systems. The presentation is based on a industry-leading global manufacturer of refrigerated coolers. To change and sustain cultural change the entire organization must be engaged. This is much more than putting up a few suggestion boxes or management dictating the projects that employees, or a few problem solvers, should work on this year. Worse yet, many organizations collect project ideas on an Excel spreadsheet kept on a computer hard drive that no other employees ever see. The Shark Tank TV program is an Emmy winning global TV hit based on the Japanese program Dragon’s Den. Shark Tank features aspiring entrepreneurs as they make business presentations to a panel of five "shark" investors, who then choose whether to invest as business partners. Based loosely on the hit TV program format, a process improvement program centered around the "Shark Tank" model works to help change and sustain an organization’s culture. This model best matches and applies to several industry areas including manufacturing, healthcare, construction, textiles and electronics. The presentation content matches several technical areas including organizational recognition and rewards, stakeholder management, innovation and teams. The application is broad. The idea is innovative and ranges from basis to intermediate. No special software or applications are required. Some props (i.e., shark hats) can make the program more fun. What are the possible benefits to your company and what you will learn? • For Employees, the "Shark Tank" format is a fun and engaging method to enable sharing their best process improvement ideas while competing for rewards at several levels. The "Shark Tank" format formalizes rewards and recognition. It fosters peer pressure to find and present the best ideas before a panel of "Sharks" in the Shark Tank. • For Management and Senior Leadership, a "Shark Tank" is a method to sort through and rank many new process improvement ideas generated by employees. Ideas are regularly and visibly moved from ideas to action and support the Plan-Do-Check-Act cycle. Employees are recognized, and their families are involved and supporting the employee’s process improvement involvement. • Attendees will learn to tailor a "Shark Tank" for their organization and change the culture from disengaged employees to a new culture of engaged and excited problem solvers with great ideas for the "Shark Tank". • “Shark Tank” is a fun format that will improve employee morale. Employee engagement and excitement grows throughout the year and culminates with an awards ceremony with family members present. • It is easy to implement. Required forms are minimal and it can be tailored to suit any organization. The Sharks can focus only on just one focused area such as safety, or they can focus on a broad range of key process improvement areas. In this 20-minute presentation, learn practical take-aways on how the Sharks and the “Shark Tank” format can lead change and “take the bite out” of encouraging new and innovative continuous process improvement (CPI) ideas.
Presentation Description:Organizations need to evolve and change to survive and grow. Within the “Creating and Sustaining a Lean Six Sigma Culture” theme, improving organizational project generation ideas is key. Gaining a stream of new continuous improvement ideas is a key sustainment measure. Developing engaged employees who focus on solving problems is vital. How do world-class progressive organizations achieve this necessary change? What is the best method to generate project improvement ideas: Top Down or Bottom Up? We will explore and discuss the pros and cons of process improvement idea generation, collection and evaluation systems. This is much more than putting up a few suggestion boxes or management dictating the projects that employees should work on. Based loosely on the “Shark Tank” TV program, this process improvement tool is centered around a model to change and sustain a problem solving culture. Here are take-aways you will learn: • Employees: the format is a fun, engaging method to share best process improvement ideas while competing for rewards and recognition. • Leadership: the format is a method to sort and rank employees’ new process improvement ideas. • Learn to tailor the ideas for different organizations to change cultures from disengaged employees to engaged and excited problem-solvers.
Biography - Speaker One:Dave Harry, a.k.a. “The Process Whisperer®” is a retired U.S. Navy pilot and CEO of Process Whisperer® Consultants LLC in Greeneville, Tennessee. As an independent Lean Six Sigma Black Belt consultant and Toyota Kata expert, Dave has taught dozens of L&SS Green Belt classes throughout the US over the past 15 years. Dave is an ASQ certified Six Sigma Black Belt. He was also a Six Sigma Black Belt with Rolls-Royce Energy in Ohio and Northrop Grumman in Virginia. He is very active in IISE as a current Board Member of the IISE Operational Excellence Division and former Treasurer of the IISE Columbus Ohio Chapter. He is also on the Board of the ASQ Lean Enterprise Division and has served on the Conference Advisory Committee for ASQ’s L&SS Conference as well as the IISE Engineering Lean Six Sigma (ELSS) Conference Committee. A PMI certified PMP®, Dave also holds Lean Bronze Certification (LBC) through the SME/AME/Shingo Institute alliance and has been awarded three Master’s Degrees in management fields. In addition to ASQ, PMI and IISE, Dave is a member of the Society of Manufacturing Engineers (SME) and the Association of Manufacturing Excellence (AME). Dave lives in Greeneville TN.
Audience Level:Basic
Presentation and or Paper Submission is:LSS Applications and Training
Sub-tracks:Creating and Sustaining a Lean Six Sigma Culture
