Here's what you need to know if you received a 5071C letter (2024)

Blog updated March 2022

Scammers continue to be busy in 2022. The IRS is working diligently to identify fraud attempts as quickly as possible, so if you receive a 5071C letter, you may have steps you need to complete in order for your tax return to be filed.

What is a 5071C letter?

The IRS sends a 5071C letter when it receives a tax return with your name and tax identification number, but believes the return to be fraudulent. A Letter 5071C will ask you to complete an online identity verification process to confirm your identity.

If you haven’t filed and you received a 5071C letter, someone may have filed a fraudulent tax return using your name and Social Security Number or Individual Identification Number. It’s extremely important that you verify your identity and confirm that you may be a victim of identity theft so any further fraud attempts are stopped.

If you have filed and received a 5071C letter, the IRS may need more information from you to process your return, issue a refund or apply the overpayment to your next year’s estimated tax.

I received a letter. Now what?

It is imperative that you verify your identity with the IRS. You can either do so online or by calling.

To verify your identity online, click here to access the IRS Identity Verification Service. You will need to register to the website before you can verify your identity. This secure service is available 24 hours a day. Have the 5071C letter you received and a copy of the tax return listed in the letter. If you haven’t yet filed your income tax return, you’ll be able to indicate that on the site.

If you’d rather speak with an IRS representative directly, you can call the toll-free number listed on your 5071C letter. The IRS is experiencing higher than normal call volume. We recommend calling first thing in the morning or about a half hour before they close. If they are unable to verify your identity over the phone or online, the IRS might ask you to schedule an appointment at a local office to verify your identity in person.

Regardless if you call or go online to verify your identity, you’ll need to collect the following items:

Your personal account number from a:

  • Credit card
  • Mortgage
  • Student loan
  • Home equity loan or home equity line of credit
  • Car loan
  • A mobile phone associated with your name
  • Your 5071C letter, 5747C letter, 5447C letter, or 6331C letter
  • The income tax return (form 1040,1040-PR, 1040-NR, 1040-SR, etc.) for the year shown on the letter
    • Note: A Form W-2 or 1099 is not an income tax return
  • Supporting documents that you filed with each year’s tax return. (Form W-2, Form 1099, Schedule C or F, etc.).
  • Your mailing address from your previous year’s tax return

I verified my identity. What’s the next step?

After successfully verifying your identity either online or over the phone, the IRS will process your return, if you filed. If there are any other issues, you will be contacted again.

What if I don’t verify my identity?

If you don’t call or go online to verify your identity with the IRS, the IRS will be unable to process your return, issue refunds or credit any overpayments.

Here's what you need to know if you received a 5071C letter (2024)

FAQs

Here's what you need to know if you received a 5071C letter? ›

A Letter 5071C will ask you to complete an online identity verification process to confirm your identity. If you haven't filed and you received a 5071C letter, someone may have filed a fraudulent tax return using your name and Social Security Number or Individual Identification Number.

What to do if you receive a 5071c letter? ›

What you need to do immediately
  1. Go to Identity and Tax Return Verification Service to verify your identity and the tax return, you must let us know if you did or didn't file. It's quick, secure, and available 24 hours a day. ...
  2. After signing in, you'll then answer questions about the tax return.
Mar 25, 2024

Why did the IRS send me a letter saying I need to verify my identity? ›

The IRS proactively identifies and stops the processing of potential identity theft returns. You may receive a notice or letter asking you to verify your identity and tax return information with the IRS. This helps prevent an identity thief from getting your refund.

What questions does the IRS ask to verify identity? ›

Social Security numbers and birth dates for those who were named on the tax return. An Individual Taxpayer Identification Number letter if the you have one. Your filing status. The prior-year tax return.

How can I verify my identity with the IRS right now? ›

To verify:
  1. Go to the IRS application you'd like to access. ...
  2. Sign in to your ID.me account and set up multi-factor authentication (MFA) to further protect your account.
  3. Select Video Call. ...
  4. Select Get Started, accept ID.me's consent to collect personally identifiable information, then select Continue.

How long can the IRS hold your refund for review? ›

If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing.

How long does it take for the IRS to approve a refund after it is accepted? ›

(updated December 22, 2023) We issue most refunds in less than 21 calendar days. However, if you mailed your return and expect a refund, it could take four weeks or more to process your return.

How long after I verify my identity will I get my refund? ›

After successful verification, it takes about 6 weeks to complete processing. The return will be rejected and investigated as identity theft/tax fraud if: Verification fails to confirm your identity or that you filed the return. If the verification process is not completed, or can't be completed.

Does the IRS use ID.me to verify identity? ›

As a technology provider, ID.me only provides identity verification for IRS applications. ID.me Support can help with questions related to: The verification process.

Is IRS letter 5071C legitimate? ›

The IRS may send these identify fraud letters to taxpayers:

Letter 5071C, Potential Identity Theft with Online Option: This tells the taxpayer to use an online tool to verify their identity and tax return information. If the taxpayer didn't file, they can let the IRS know with the online tool.

How long to get taxes after 5071C? ›

Return Integrity Verification Operations (RIVO): Did you get a 5071C or 4883C letter? Call, pass, and they'll tell you a refund or notice within nine weeks. Respond by FAX or mail, 16 weeks.

What information is needed to verify identity? ›

Verifying in person

The most common way to verify identity is to see the person and a government-issued, photo ID card (e.g., driver's license, state ID card, or Passport). This is “something you have” and “something you are” factors.

Can I delete my ID.me account and start over? ›

Close your account

Sign in to your ID.me account. In the top menu, select Sign In & Security, then select Privacy. From the “My Data Rights” section, under “Manage my data,” select Remove my data. Select Close my account.

Why would the IRS send a 5071C? ›

The IRS may send these identify fraud letters to taxpayers:

Letter 5071C, Potential Identity Theft with Online Option: This tells the taxpayer to use an online tool to verify their identity and tax return information. If the taxpayer didn't file, they can let the IRS know with the online tool.

What does it mean we are not able to provide assistance to you via the identity verification tool? ›

This message indicates that the automated identity verification tool was unable to confirm your identity with the information you provided, possibly due to errors or discrepancies. To resolve this, you may need to contact customer support or follow alternate steps to verify your identity.

What is the meaning of 5071C? ›

We'll do our best to help you figure out what to do next. The 5071C letter means that the IRS has received your return, but needs more information from you to verify your identity. You can do either of the following: Go to Identity Verification Service and follow the online instructions.

Is a 5747C letter bad? ›

Notice Overview. Letter 5747C, Potential Identity Theft During Original Processing – TAC AUTH ONLY, is mailed to a taxpayer to notify them that the IRS received an income tax return using their name and Social Security number or individual taxpayer identification number.

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