Community Account Professional
Comcast San Jose, CA
Security verification
Comcast San Jose, CA
3 days ago
See who Comcast has hired for this role
Comcast San Jose, CA
3 days ago
See who Comcast has hired for this role
Security verification
Save job
Welcome back
Sign in to save Community Account Professional at Comcast.
- Report this job
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job SummaryResponsible for increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Comcast products including video, high-speed Internet, voice and XFINITY Home. Develop strong relationships with property management that is conducive to the sale and retention of Comcast products and services. Provide ongoing sales support to assigned MDU properties. Utilizes advanced knowledge of Comcast's products and services as well as sales process experience to maximize sales. Works with moderate guidance in own area of knowledge.
Job DescriptionCore Responsibilities
- Demonstrates advanced knowledge of Comcast products, selling and promoting offerings to customers on-site within multi dwelling units. Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, highspeed internet, voice and XFINITY Home.
- Meets and exceeds sales goals including net add improvement and penetration goals as established by local market. Drives customer acquisition, awareness, retention and interest in XFINITY products, bundles and offers at the property level by leveraging available programs (e.g., community rewards for property staff, events, marketing collateral, channel resources and online/digital tools).
- Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues. Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
- Develops strong working relationships with property management and leasing staff of MDU properties and leverages their support through onsite programs and events.
- Calls on and visits all new build MDU properties on regular and consistent basis prior to and following occupancy; manages and attends frequent on-site events to generate subscriber growth. For new build and win back properties ensures that Comcast services are available prior to occupancy dates.
- Effectively utilizes Microsoft Office, Google, Facebook, Twitter, mobile apps and other software programs and social media to drive online marketing efforts.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees At All Levels Are Expected To
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
EducationBachelor's Degree
Certifications (if applicable)Relevant Work Experience2-5 Years
SalaryBase Pay: $69,000.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Total Target Compensation (Base Pay plus Targeted Commission): $89,000.00
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
-
Seniority level
Associate -
Employment type
Full-time -
Job function
Sales -
Industries
IT Services and IT Consulting, Technology, Information and Internet, and Telecommunications
Referrals increase your chances of interviewing at Comcast by 2x
See who you know
Get notified about new Community Specialist jobs in San Jose, CA.
Sign in to create job alert
Similar jobs
-
Staff Assistant, Career & Professional Development Center
Duke University
Durham, NC
See AlsoComcast hiring Manager, Hyperlocal Marketing in Atlanta, Georgia, United States | LinkedInComcast hiring Comcast Cybersecurity: Business & Legal Affairs Specialist 1 in Pennsylvania, United States | LinkedInComcast hiring Graduate Intern, AI Technologies in Washington, District of Columbia, United States | LinkedInComcast hiring Enterprise Account Executive in Livermore, California, United States | LinkedIn -
Youth Development Professional
Youth Development Professional
Oxnard, CA
-
Coordinator, Professional Development
Coordinator, Professional Development
Stockton Unified School District
Stockton, CA
-
Youth Care Professional III
Youth Care Professional III
Hillside Family of Agencies
Auburn, NY
-
Education Support Professional Special Education Success 1:1 - Whitman Elementary
Education Support Professional Special Education Success 1:1 - Whitman Elementary
Tacoma Public Schools
Tacoma, WA
-
Assistant Dean of Professional Development (Employer Relations Leader)
Assistant Dean of Professional Development (Employer Relations Leader)
Indiana University Indianapolis
Indianapolis, IN
-
Education Support Professional Special Education Access 1:1 - Stadium High School
Education Support Professional Special Education Access 1:1 - Stadium High School
Tacoma Public Schools
Tacoma, WA
-
Professional Education Assistant
Professional Education Assistant
STAAR Surgical
Lake Forest, CA
-
Education Support Professional Special Education 1:1 Success - Lyon Elementary
Education Support Professional Special Education 1:1 Success - Lyon Elementary
Tacoma Public Schools
Tacoma, WA
-
Education Para-Professional
Education Para-Professional
Youth Villages
Douglasville, GA
-
Education Support Professional Special Education 1:1 - Lister
Education Support Professional Special Education 1:1 - Lister
Tacoma Public Schools
Tacoma, WA
-
Online Marketing Professional
Online Marketing Professional
United States
-
Professional Development Manager
Professional Development Manager
MTX Group
United States
-
Direct Support Professional - Supportive Apartments
Direct Support Professional - Supportive Apartments
Center for Disability Services
Watervliet, NY
-
Certified Medical Assistant/Para-Professional - $16.26 - $19.19/hr
Certified Medical Assistant/Para-Professional - $16.26 - $19.19/hr
BRANCH ISD
Coldwater, MI
-
Coordinator, Professional Development
Coordinator, Professional Development
Desert Sands Unified School District
Stockton, CA
-
Business Development / Inside Sales Professional
Business Development / Inside Sales Professional
Rock City Logistics
Southfield, MI
-
Education Support Professional Special Education 1:1 LRC - Bryant Montessori
Education Support Professional Special Education 1:1 LRC - Bryant Montessori
Tacoma Public Schools
Tacoma, WA
-
Sales Professional
Sales Professional
Moon Valley Nurseries
Riviera Beach, FL
-
Education Support Professional Special Education 1:1 - Access - Hilltop Heritage
Education Support Professional Special Education 1:1 - Access - Hilltop Heritage
Tacoma Public Schools
Tacoma, WA
-
Administrative Professional
Administrative Professional
Elite Sports Clubs
Milwaukee, WI
-
Leadership Development Professional-Idabel
Leadership Development Professional-Idabel
Weyerhaeuser
Idabel, OK
-
Professional Educational Specialist
Professional Educational Specialist
TALENT Software Services
Maple Grove, MN
-
Senior Director Professional Services Strategy
Senior Director Professional Services Strategy
The Talent Source Inc
United States
-
Senior Program Coordinator, Career & Professional Development Center
Duke University
Durham, NC
-
Professional Development Specialist Full Time Days
Professional Development Specialist Full Time Days
Northwestern Medicine
McHenry, IL
-
Direct Support Professional (New Braunfels, Texas)
Direct Support Professional (New Braunfels, Texas)
Hill Country MHDD Centers
New Braunfels, TX
People also viewed
-
Administrative Professional
Administrative Professional
Rollins, Inc.
Newnan, GA
-
Residential Support Professional
Residential Support Professional
On With Life
Des Moines, IA
-
Education Support Professional Special Education Access 1:1 - Lincoln HS
Education Support Professional Special Education Access 1:1 - Lincoln HS
Tacoma Public Schools
Tacoma, WA
-
Youth Development Professional
Youth Development Professional
HomeSafe Florida
West Palm Beach, FL
-
Education Support Professional Special Education 1:1 ACCESS - Truman MS
Education Support Professional Special Education 1:1 ACCESS - Truman MS
Tacoma Public Schools
Tacoma, WA
-
Direct Support Professional - Family Support (IHS)- Part Time
Direct Support Professional - Family Support (IHS)- Part Time
Anne Carlsen Center
Fargo, ND
-
Sales Professional
Sales Professional
Moon Valley Nurseries
Buda, TX
-
Para Professional-Tier 1 (R2) - TMS - 2024-2025
Para Professional-Tier 1 (R2) - TMS - 2024-2025
St. Joseph School District
St Joseph, MO
-
Caregiver, Direct Support Professional
Caregiver, Direct Support Professional
Strawberry Fields Inc.
State College, PA
-
In-Home Professional Caregiver - 8:30am - 12:30pm
In-Home Professional Caregiver - 8:30am - 12:30pm
Home Helpers of Martinsburg
Hedgesville, WV
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub