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FAQs

What is the concierge key on American? ›

American Airlines' Concierge Key is an elite status program for top-tier customers who spend at least $50,000 a year and fly over 200,000 miles (though these aren't hard-and-fast requirements). The program offers various benefits, including a dedicated phone line with shorter wait times and the best phone agents.

If you're aiming for ConciergeKey, that spending requirement is likely way higher. It is believed that one must spend around $50,000 on American-operated flights to be considered, but again, a flyer's home airport and the type of tickets they buy (unrestricted or premium cabin fares) can also come into play.

Historically top 'secret, unpublished' ConciergeKey status has been for the highest value spending customers. For 8 years I've estimated between 10,000 to 15,000 ConciergeKey members and in 2019 American ordered 11,300 chocolates as ConciergeKey gifts.

Anyone can get ConciergeKey. However, you need to be a successful influencer or have a lot of influence over travel at a major corporation. If you're trying to attain ConciergeKey as a regular traveler, you're likely looking at spending north of $50,000 and flying more than 200,000 miles annually.

There are four American Airlines status levels: Gold (40,000 loyalty points), Platinum (75,000 loyalty points), Platinum Pro (125,000 loyalty points) and Executive Platinum (200,000).

Customers who are eligible to access the Flagship^® Lounge as a result of their ConciergeKey status are permitted to bring their immediate family (spouse, domestic partner and/or children under eighteen (18) or up to two (2) guests. All other qualifying customers are not permitted to bring guests.

ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived. ConciergeKey is now a distinct elite tier, above Executive Platinum.