A pending transaction can only be cancelled if the merchant provides us with a pre-authorisation release confirming they have no intention to debit the restricted funds. As the merchant has authorisation over the funds, we cannot release the funds without their authority.
If you believe a pending transaction is unauthorised, once the funds have debited from your account, we can help you dispute the transaction. Please send us a secure message via Internet Banking or the Mobile App with details of the transaction. Alternatively, you can call us on 13 25 85 or visit your nearest branch.
https://www.beyondbank.com.au/need-help/can-i-stop-or-cancel-a-transaction-while-it-is-pending
Other helpful FAQs.
Can't find what you're looking for?
Our live chat is available Monday to Friday 9.00am -6.00pm ACST and Saturday 9.00am -3.00pm ACST.
Let's Chat
Have feedback or questions you would like to add to our help section?
Our friendly Customer Relationship Centre staff are here to assist you over the phone.
Call Us